Privacy Policy

1. Introduction

Welcome to Pinned ("App", "we", "us", or "our"), operated by Pinned Social Inc. We help friend groups plan, coordinate, and follow through on plans together.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application and our website at pinned.social, including public event pages where you can RSVP to an event without a Pinned account ("guest RSVP"). By using Pinned, you agree to this policy.

Contact us: pinnedsocialapp@gmail.com Website: https://pinned.social/

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2. Who Can Use Pinned

Pinned is intended for users 13 years of age and older. We do not knowingly collect personal information from children under 13. If we learn we have collected data from a child under 13, we will delete it promptly.

If you are between 13 and 18, please review this policy with a parent or guardian.

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3. Information We Collect

Information You Provide

• Account information: Name, username, phone number or email address, profile photo
• Content: Messages, plan details, comments, and other content you create in the app

Information We Collect Automatically

Information from Third Parties

If you connect via third-party login (e.g., Apple Sign-In, Google), we receive basic profile information from that provider per their policies.

If you buy Pinned+, we receive information about your purchase from Apple or Google through our subscription provider, RevenueCat (see "Purchases and Pinned+" below).

Derived Data

Based on how you use Pinned, we may derive additional information about you — such as your preferences for certain types of places, how frequently you initiate plans, or which friend groups you are most active with. We use this derived information solely to personalize your experience within Pinned and to improve how the app works.

Information About Others

Pinned's friend-finding feature allows you to share your contacts so we can identify which of your friends are already on Pinned. If you use this feature, your contact information is sent to our servers solely to check for matches against existing Pinned accounts. We do not store your contacts on our servers. The data is used only for the matching process and is discarded immediately after. We will not contact those individuals for marketing purposes. Please only use this feature with the permission of the people whose information you are sharing.

Anonymous Responses and Safety Identifiers

Some Pinned features let people submit answers anonymously through a public link, without creating an account. When an answer is submitted this way, we assign the sender a pseudonymous identifier (which may be derived from signals such as a locally stored token or device and connection information). This identifier is not linked to a real-world identity and is never shown to other users.

We use it solely for safety and content moderation — to filter objectionable content, enforce blocks, and prevent senders who post objectionable content or behave abusively from continuing to submit content. We do not use it for advertising or profiling.

Guest RSVP Information

Our website includes public event pages where anyone can RSVP to an event without creating a Pinned account ("guests"). When you RSVP as a guest, we collect the name and phone number you provide, which are required to record your RSVP. We also derive a hashed (one-way) form of your IP address, used solely to prevent duplicate or abusive RSVPs; we do not store your raw IP address. Guest RSVPs are additionally protected by Cloudflare Turnstile, a bot-prevention service.

Purchases and Pinned+

Pinned+ is an optional paid membership sold as an in-app subscription through the Apple App Store or Google Play (each, a "Store"). Apple or Google processes your payment under its own privacy policy. We never receive or store your card number or other payment card details.

We use RevenueCat, Inc. to process and verify subscription purchases on our behalf, as our service provider. RevenueCat receives, from Apple or Google and from the app, your Pinned user ID (a pseudonymous identifier, not your name, email address, or phone number), the Store, the product you bought, purchase and renewal dates, the expiration date, transaction identifiers, whether the purchase was made in a test (sandbox) or a real (production) environment, and basic technical information needed to process the purchase, such as the app version, platform, and country.

In our own systems we store your current subscription status (plan, Store, expiration date, whether it will renew, and whether there is a billing issue) and a history of the purchase events the Store reports, such as purchases, renewals, cancellations, expirations, billing issues, and refunds, with their dates, transaction identifiers, country, test or real environment, cancellation and expiration reasons, and, if a purchase moves between Pinned accounts, the pseudonymous IDs involved. We do not store prices or payment details.

We use this information to provide and verify your Pinned+ membership on every device where you are signed in, to prevent fraud, and to handle refunds, chargebacks, and support requests.

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4. How We Use Your Information

We use your information to:

• Operate the app — create and manage your account, enable core features
• Provide Pinned+: verify and provide your Pinned+ membership, handle refunds and support requests, and prevent fraud
• Enable social coordination — show plans, groups, friend activity, and place recommendations
• Send notifications — plan reminders, friend invites, activity updates (you can opt out in device settings)
• Personalize your experience — suggest relevant places and plans based on your activity
• Improve the product — analyze usage patterns, fix bugs, develop new features
• Create aggregated insights — we may de-identify or anonymize your information and use it in aggregate form to analyze trends and improve Pinned. Once de-identified, this data is no longer linked to you personally and may be used or shared without restriction
• Ensure safety and moderate content — detect fraud, abuse, and policy violations; filter, review, and remove objectionable content; and act on user reports and blocks, including those involving anonymous senders
• Process guest RSVPs — when you RSVP to a public event as a guest, we use your name and phone number to record your RSVP, show you on that event's attendee list, assign you a default avatar, and prevent duplicate RSVPs. As noted at the time you RSVP ("By RSVPing you may be contacted about this event"), your phone number also allows the event's host to contact you about that specific event (for example, to message or invite you)
• Comply with law — respond to legal requests and enforce our Terms of Service

We do not sell your personal information to third parties.

SMS and Phone Authentication

If you choose to authenticate with a phone number, Pinned uses the mobile phone number you provide to send transactional SMS messages for account authentication and verification, including one-time passcodes.

Message frequency varies based on your verification requests. You will generally receive one SMS message for each verification code you request. Standard message and data rates may apply.

You may reply STOP to stop receiving SMS messages or HELP for assistance. You may also contact us at pinnedsocialapp@gmail.com. Opting out of SMS messages may prevent you from using phone-number authentication.

Pinned does not use this SMS program to send marketing or promotional messages.

We do not share, sell, rent, or provide mobile phone numbers or SMS messaging consent information to third parties or affiliates for marketing or promotional purposes. We may share information with service providers that help us deliver authentication messages, solely as necessary to provide those services.

This SMS authentication program is separate from other uses of phone numbers described in this Privacy Policy, such as guest RSVP information.

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5. How We Share Your Information

With Other Users

• Your name, username, and profile photo are visible to friends and group members
• Plans and content you create are visible to the people you share them with
• You control who sees your plans and activity through in-app privacy settings

Guest RSVPs

If you RSVP to a public event as a guest, your name appears on that event's attendee list. Your phone number is never shown publicly — it is not displayed on the public event page and is not visible to other guests or attendees. It is visible only to that event's host (a signed-in Pinned user), and solely so they can contact you about that event.

With Service Providers

We share data with trusted vendors who help us operate (e.g., cloud hosting, analytics, push notification delivery, subscription management). They are contractually required to protect your data and may not use it for their own purposes.

For example, RevenueCat, Inc. processes Pinned+ subscription purchases on our behalf (see "Purchases and Pinned+" in Section 3).

Professional Advisors

We may share your information with Pinned Social Inc.'s lawyers, accountants, auditors, and other professional advisors where necessary for them to provide services to us. All such parties are bound by confidentiality obligations and are not permitted to use your information for any other purpose.

For Legal Reasons

We may disclose information if required by law, court order, or to protect the rights and safety of Pinned, our users, or the public.

Business Transfers

If Pinned is acquired or merges with another company, your information may be transferred as part of that transaction. We will notify you beforehand.

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6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You can request deletion at any time (see Section 9). We may retain certain data longer for legal compliance or safety purposes.

Guest RSVP contact information: When you RSVP to a public event as a guest (without a Pinned account), we retain your phone number and the hashed form of your IP address for up to 12 months from the date of your RSVP. After that period, an automated process deletes your phone number and IP hash. Your name and RSVP status may be kept as part of the event's record, but your contact information is purged.

Purchase information: When you delete your Pinned account, we delete your subscription status. We keep the history of purchase events we received, linked only to your pseudonymous user ID, for as long as needed to handle refunds and chargebacks, prevent fraud, and meet our accounting and legal obligations. RevenueCat also keeps its record of your purchases after you delete your account, for the same purposes, under the same pseudonymous ID. Deleting your account does not cancel your subscription: cancel it in your App Store or Google Play account.

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7. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest. No method of transmission is 100% secure, and we cannot guarantee absolute security. Please use a strong password and protect your account credentials.

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8. Your Privacy Choices

Location

You can grant or revoke location access at any time in your device's Settings app. Some place-based features require location to function.

Contacts

You can grant or revoke contacts access in your device's Settings app. This only affects friend discovery — you can still use Pinned without it.

Camera & Photos

You can grant or revoke camera and photo library access in your device's Settings app.

Push Notifications

You can manage notification preferences in-app or in your device's Settings app.

Marketing Communications

We may send you in-app messages or emails. You can opt out of marketing emails using the unsubscribe link in any email.

Cookies and Analytics Technologies

Pinned integrates third-party analytics tools that use cookies, device identifiers, or similar technologies to collect data about how you use the app. On iOS, you can limit certain tracking by going to Settings > Privacy & Security > Tracking and adjusting your preferences. Note that disabling tracking may limit Pinned's ability to personalize your experience or measure app performance.

Do Not Track

Some browsers and mobile devices allow you to send "Do Not Track" signals to apps and services you use. Pinned does not currently respond to Do Not Track signals. We will update this Privacy Policy if our practices change.

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9. Your Rights

Depending on your location, you may have rights including:

• Access: Request a copy of the data we hold about you
• Correction: Request that inaccurate data be corrected
• Deletion: Request deletion of your account and associated data
• Portability: Request your data in a portable format
• Opt-out: Opt out of certain data uses

To exercise these rights, contact us at pinnedsocialapp@gmail.com. We will respond within 30 days.

To delete your account: Go to Settings > Account > Delete Account in the app, or email us at pinnedsocialapp@gmail.com. If you have Pinned+, cancel your subscription in your App Store or Google Play account first, because deleting your account does not cancel it.

Guests (no account): If you RSVP'd to a public event as a guest and want your RSVP information deleted, you can request deletion at any time by emailing us at pinnedsocialapp@gmail.com.

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10. California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your rights

To submit a CCPA request, contact us at pinnedsocialapp@gmail.com.

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11. International Users

Pinned is based in the United States. If you access the app from outside the U.S., your information will be transferred to and processed in the U.S. By using Pinned, you consent to this transfer.

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12. Third-Party Links and Services

The app may contain links to third-party websites or services (e.g., place listings, map providers). We are not responsible for the privacy practices of those third parties. Review their privacy policies before sharing any information with them.

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13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via in-app notice or email. Continued use of the app after changes constitutes acceptance of the updated policy.

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14. Contact Us

Pinned Social Inc. Email: pinnedsocialapp@gmail.com Website: https://pinned.social/

For privacy-specific requests, please include "Privacy Request" in the subject line.